This section describes Nextian changes / extensions to the following standard Salesforce objects, implemented to facilitate service management & support:
Click here for information on sales-specific changes to quotes, opportunities and other related objects.
BY INDUSTRY
Cloud Infrastructure Providers
Cloud Software Companies
Managed Service Providers
Communications Service Providers
BY ROLE
CEO / Owner
CRO / VP Sales
CFO / VP Finance
COO / VP Operations
CPO / VP Product
CIO / VP IT
Product Management
Plan, launch and manage your product offerings throughout their entire lifecycle.
CPQ & Sales
Quickly create accurate quotes for complex products, subscriptions and add-ons
Order Management
Ensure faster, consistent order delivery with tasks, workflows and automation
Service Management, Support & Monitoring
Retain and upsell customers with comprehensive account intelligence, support, monitoring, analytics
Customer Portal
Empower your customers with 24/7 self-service, support and on-line ordering
NEXTIAN PLATFORM
Platform Overview
Billing Integration
Network Monitoring Integration
Reporting & Analytics
