Implement seamless Quote-To-Cash (QTC) for standalone and value-added managed services.
Implement seamless Quote-to-Cash (QTC) for
standalone and value-added managed services.
Big responsibilities. Various technologies. Unified experience.
Provide best-in-class customer service to drive higher revenue, increase customer lifetime value (LTV) and provide
exceptional customer care.
Easily create standalone managed service products as well as add-ons on top of your existing cloud and communications offerings, with recurring, subscription contracts or as one-off services.
and renew contracts
Easily track your contracts, terms, charges, products and quantities to manage your revenue and ensure accurate billing.
Capture all customer information in the CRM
Leverage CRM to capture all customer communication including sales, orders, contracts, support cases, one-off requests and others to establish a complete 360° view of accounts and their services.
Consolidate support channels
Integrate email, voice (UCaaS, PBX, VoIP) and the Customer Portal for omni-channel service support and customer care for best-in-class user experience.
Enable 24/7 support and self-service
Give your customers a 360°, on-line insight into their services, orders, cases and monitoring information in the Customer Portal for 24/7 support and self-service.
Leverage "single pane of glass" monitoring
Consolidate various monitoring system ranging from traditional NMS to DevOps platforms supporting your clients and services into a "single pane of glass" view of availability and uptime.
Quote-to-Cash for Managed Service Providers
Plan, launch quickly and monitor post-launch performance of your cloud and communications products throughout their entire lifecycle.
Quickly create accurate quotes for complex subscription products and add-ons including new products, changes, replacements and cancelations.
Ensure reliable and consistent customer service delivery with real time forecasting.
Ensure customer success with omni-channel support, service monitoring, analytics and automated discovery of upsell opportunities.
Empower your customers with a 360° view of their accounts, self-service and on-line ordering.
Stay on top of your reporting game with pre-configured dashboards and reports based on best-practice quote-to-cash metrics.