Support cloud infrastructure offerings ranging from virtual servers to enterprise colocation buildouts with a unified Quote-To-Cash (QTC).
Support cloud infrastructure offerings ranging from
virtual servers to enterprise colocation buildouts
with a unified Quote-to-Cash (QTC).
Evolving technology. Instant turnups. Higher revenues.
Keep up with changing technology to ensure customer success, increase revenue and drive higher customer lifetime value (LTV)
Manage cloud infrastructure offerings in an easy-to-use and intuitive way. Keep up with technology and quickly create and configure base products and add-ons with recurring, one-time and usage-based charges.
Automatically discover upsell opportunities
Retain and upsell customers with comprehensive account intelligence and fully automated discovery of upgrade opportunities based on network and infrastructure monitoring.
Integrate product catalog with on-line ordering in the Customer Portal in addition to traditional quotes with signatures for larger, enterprise clients.
Turn up and bill services instantly
Start and execute provisioning workflows to launch new services automatically upon order and transfer them to billing immediately once they are ready.
Enable omni-channel customer support
Enable CRM-integrated, multi-channel support via phone, email and the Customer Portal for 24/7 customer support and self-service.
Leverage "single pane of glass" monitoring
Consolidate various systems monitoring power, network, bare metal, virtualization, applications, security and others into a "single pane of glass” view of customer service availability and uptime.
Quote-to-Cash for Cloud Infrastructure Providers
Plan, launch quickly and monitor post-launch performance of your cloud and communications products throughout their entire lifecycle.
Quickly create accurate quotes for complex subscription products and add-ons including new products, changes, replacements and cancelations.
Ensure reliable and consistent customer service delivery with real time forecasting.
Ensure customer success with omni-channel support, service monitoring, analytics and automated discovery of upsell opportunities.
Empower your customers with a 360° view of their accounts, self-service and on-line ordering.
Stay on top of your reporting game with pre-configured dashboards and reports based on best-practice quote-to-cash metrics.