Service Management, Support & Monitoring
Retain and upsell customers
with comprehensive account
Single pane of glass for customer services
Achieve operational excellence with accurate account, service, billing and monitoring information integrated in a single system.
Provide best-in-class customer support
Shorten issue resolution times by integrating subscription information, 360° account details and monitoring data in one place.
Proactively react to network and infrastructure problems
Improve account management and customer support by bringing key network and infrastructure information from NMS/RMM/APM/Observability systems into the CRM.
Automatically discover upsell opportunities
Use network intelligence gathered via NMS/RMM/APM/Observability integration to automatically discover upsell opportunities.