Service Management, Support & Monitoring

Retain and upsell customers
with comprehensive account
intelligence

Post-delivery subscription service management, support, monitoring, analytics and automated discovery of upsell opportunities.
Comprehensive service status

20-40%

Shorter Issue Resolution Times

25-50%

Reduction in Escalations and Callbacks

15-30%

Operational Costs Reduction

5-15%

ARR Increase through Upselling
Term and renewal Service status details

Single pane of glass for customer services

Achieve operational excellence with accurate account, service, billing and monitoring information integrated in a single system.

Provide best-in-class customer support

Shorten issue resolution times by integrating subscription information, 360° account details and monitoring data in one place.

Customer support dashboards
Network monitoring integration

Proactively react to network and infrastructure problems

Improve account management and customer support by bringing key network and infrastructure information from NMS/RMM/APM/Observability systems into the CRM.

Automatically discover upsell opportunities

Use network intelligence gathered via NMS/RMM/APM/Observability integration to automatically discover upsell opportunities.

Automated upsell opportunities

Service Management, Support & Monitoring Highlights

Customer Services

Contract Management

Customer Support

Service Monitoring

Upsell Opportunities

Account Management

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BY INDUSTRY

Cloud Infrastructure Providers

Cloud Software Companies

Managed Service Providers

Communications Service Providers

BY ROLE

CEO / Owner

CRO / VP Sales

CFO / VP Finance

COO / VP Operations

CPO / VP Product

CIO / VP IT

Product Management

Plan, launch and manage your product offerings throughout their entire lifecycle.

CPQ & Sales

Quickly create accurate quotes for complex products, subscriptions and add-ons

Order Management

Ensure faster, consistent order delivery with tasks, workflows and automation

Service Management, Support & Monitoring

Retain and upsell customers with comprehensive account intelligence, support, monitoring, analytics

Customer Portal

Empower your customers with 24/7 self-service, support and on-line ordering

NEXTIAN PLATFORM

Platform Overview

Billing Integration

Network Monitoring Integration

Reporting & Analytics