Partner Portal

Grow your channel sales

Accelerate partner sales for cloud & communications services with quote desk, partner helpdesk, automated upsell opportunities and top-notch partner digital experience.

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A screenshot of Nextian Partner Portal home page dashboard

Give partners a 360° view of their business

Provide partners with a comprehensive and secure view of their sales and commissions:

  • Ensure accurate information by sourcing data directly from CRM and billing (“single source of truth”)
  • Enable access to partner services, accounts, cases and orders, along with complete service details: start of service, term, renewal type, add-ons and monthly charges
  • Provide accurate commission information to partners
  • Give partners insight into service and account operational status, open cases, maintenance windows and others
People discussing Partner Portal services dashboard
A screenshot of service locations map in the Nextian Partner Portal

Enable top-notch partner experience​

Increase partner engagement and satisfaction through a top-notch digital experience featuring:

  • Intuitive data views, dashboards & reports
  • Easy data searching, sorting and filtering
  • Rich data visualizations including charts and maps
  • Excel data exports for partner self-service analytics

Improve partner support with helpdesk

Improve partner support by providing a 24/7 on-line helpdesk:

  • Enable easy issue reporting in the portal
  • Provide easy access and tracking of current & historical partner cases
  • Leverage email and browser notifications for real-time updates
  • Provide easy access to sales collateral and other resources
Support technician looking at case dashboard
Employees discussing upsell opportunities

Grow your channel revenues

Increase channel sales volume and velocity by providing effective sales tools for your partners:

  • Access to quote desk for short quote turnaround
  • Insight into service upgrade opportunities such as storage or bandwidth running out, faster CPU needed and others, for guided upselling
  • Effective service renewal management with reports such as partner-sold services coming to end of term, month-to-month services and others

Partner Portal​

Self-service
  • Full inventory of products and services sold by the partner
  • Complete service details: start of service dates, terms, renewal types, add-ons, operational statuses and customer charges
  • Accurate commissions information
  • Order progress monitoring
Support
  • Issue submission and progress tracking via the portal
  • Access to current & historical cases
  • Close, comment and attach files
  • Email and browser notifications
  • Partner support SLA tracking
Sales
  • Access to quote desk for quick quote turnaround
  • Streamlined upselling with fully automated, actionable upsell opportunities
  • Improved renewals with easy identification of month-to-month services and upcoming renewal notifications