Each service has a contact list related to it, e.g., a contact person for outage notification, or a systems administrator to be called when on premise hardware must be reconfigured or a sales contact for this service to be called should upgrade opportunity occur. Service contacts can also be used for automation scenarios for outage notifications, etc.
Service contacts have the following information:
| Field | Meaning |
|---|---|
| Contact | A standard Salesforce contact record. |
| Type | Contact type, e.g., ‘Outage’, ‘Sales’, etc. (a user-customizable picklist). |
| Authorized | Checked if this contact is authorized to request service changes, e.g. via a CPNI authorization in the U.S. |
Service contacts are displayed in the service’s Related tab.
| Important | Service contacts do not necessarily have to be associated with service account (e.g., a customer may use a third-party provider to manage its IT infrastructure). |
The Authorized check does not determine service visibility for resellers in the Nextian Reseller Portal — use Show In Reseller Portal on a service to make it visible for resellers.
