Service management includes activities taking place after a service has been quoted and sold (in sales) and delivered (in order management):
- Service status/contract management: re-term, re-rate, cancellations, account change, etc.
- Support: case management and service requests
- Monitoring: service fulfillment status, detecting upgrade opportunities, alarms, availability, etc.
These functions are grouped in the Nextian Service Management app.
- Services
- Service Add-Ons
- Service Changes
- Service Fulfillment Status
- Service Term, Renewal and Expiry
- Identifying Services Approaching End of Term and Month-to-Month Services
- Starting Services
- Managing/Changing Service Fulfillment Status
- Re-terming Services / Customer Renewals
- Re-rating / Changing Service MRR
- Changing Service Account / Transfer of Billing
- Canceling Services
- Service Elements
- Creating Service Elements From Templates
- Service Financial Model
- Service Contacts
- Service Timeline
- Service Validation Rules
- Upgrade Opportunities
- Service Elements
- Availability Metrics
- Performance Metrics
- Alarms
- Locations
- Scheduled Maintenance
