Service management encompasses activities taking place after a service has been quoted and sold (using Nextian CPQ) and delivered (using Nextian Order Management). These activities include:
- Service Contract Management: Re-terms, re-rating, cancellations, account changes, billing updates, and more.
- Support: Ticketing, case management and handling service requests.
- Monitoring: Tracking service fulfillment status, identifying upgrade opportunities, monitoring alarms and availability, and enabling ticketing automation.
These functions are grouped in the Nextian Service Management app (and Nextian Service Management Console for users for users with a Salesforce Service Console license).
- Services
- Service Add-Ons
- Service Changes
- Service Fulfillment Status
- Service Term, Renewal and Expiry
- Identifying Month-to-Month Services
- Identifying Services Approaching End of Term
- Starting Services
- Managing/Changing Service Fulfillment Status
- Re-terming Services / Customer Renewals
- Re-rating / Changing Service MRR
- Changing Service Account / Transfer of Billing
- Canceling Services
- Service Elements
- Creating Service Elements From Templates
- Service Financial Model
- Service Contacts
- Service Timeline
- Service Validation Rules
- Upgrade Opportunities
- Service Elements
- Availability Metrics
- Performance Metrics
- Alarms
- Service Locations
- Scheduled Maintenance
- Using AI for Customer Support
