Overview

Nextian is a Quote-to-Cash software platform enabling comprehensive subscription service management, quoting (CPQ), order processing, customer support, up-sell opportunity detection and analytics for cloud and communications service providers.

The platform consists of several modules grouped into two packages:

Nextian Salesforce Package (f.k.a. Nextian Service Analyzer) — extending the standard Salesforce CRM with Quote-to-Cash (QTC) capabilities for cloud and communications service providers containing the following apps:

  • CPQ & Sales: CPQ (Configure, Price, Quote) and sales for subscription services.
  • Order Management & Service Delivery: Post-sale subscription service order processing and fulfillment.
  • Service Management: Post-fulfillment subscription service management, analytics, and upgrade opportunity detection.
  • Product Management: Subscription product management & planning: products, price books, terms, renewals, provisioning workflows, build templates and profit & margin analytics.
Nextian RMM (Remote Monitoring and Management) for monitoring networks, applications, and services as well as bridging information from third party monitoring systems, with the following key functions:

  • Monitor physical components of managed services (applications, databases, network devices, network interfaces, virtualization, etc.) directly or by retrieving this information from third party RMM/NMS/APM/Observability systems.
  • Run analytics.
  • Push information to Salesforce CRM (e.g., alarms, service health, availability timeline, etc.).
  • Facilitate advanced ticketing scenarios such as automatic creation / closure of Salesforce cases.
Important Nextian RMM runs outside Salesforce either on premise or in the cloud (EC2, Heroku, AZURE or other).

This guide describes the Salesforce package — please refer to this guide information on Nextian RMM.

Copyright and Disclaimer

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We have taken care in the preparation of this publication but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein.

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