Nextian orders use standard Salesforce Chatter to help with collaboration on order delivery:
- The Chatter component is available on Order, Work Order and Task pages.
- Chatter messages are aggregated into a single Timeline (a custom Nextian component located underneath the Chatter panel):
Order timeline in Salesforce chatter The timeline aggregation follows the Order → Work Order → Task hierarchy, i.e.:
- Order-, work order- and task-level messages are displayed on an order Chatter.
- Work order- and task-level messages are displayed on a work order Chatter.
- Work order- and task-level messages are displayed on a task Chatter.
- In addition to standard Salesforce items (comment, question, etc.) Nextian logs the following events to chatter:
- Task: start, completed, restarted.
- Work Order: started, completed, canceled, restarted.
- Order: started, completed, canceled.
