Order Line Items

An order contains a list of Order Line Items (ORIs) that are bound with with their individual work orders and services.

The following applies to ORIs:

  • Order Line Items are named using the ORI-XXXXXXX format.
  • When an order is created from a quote, each ORI is associated with its corresponding quote line item (QLI).
  • For ‘widget’ products (i.e., products that are not subscription services), the service field is not populated.
  • ORIs do not have their own status; they function solely as linkages (order status is derived from the statuses of the associated work orders).
  • Similar to QLIs, ORIs have types (e.g., New, Cancel, Replace, etc.).

The relationship between order, order line items, services and work orders can be visualized as follows:

A diagram of Nextian order line item (OLI) structure and its relationship to the parent order, work orders, and services.
Nextian Order Management – Order Line Item (ORI) structure and its relationship to the parent order, work orders, and services

For ‘widget’ products, the service component of the ORIs in the diagram above is left blank.

Order of line items on an order

  • When an order is created from a quote/opportunity, the order of ORIs follows the order of QLIs on the quote for consistency.
  • For manually created ORIs, the order reflects the sequence in which they were added.
  • Order of ORIs on an order cannot be changed (unlike QLI order on a quote).
  • The Item # in the Order Summary tab is added convenience only, so the ORIs can be easily referenced.
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