Communications
Service Providers
Stay competitive and achieve faster growth with Quote-To-Cash (QTC) excellence.
Communications
Service Providers
Stay competitive and achieve faster growth
with Quote-to-Cash (QTC) excellence.
Faster quoting. Automated orders. Higher revenue.
Ensure customer success to drive higher revenue and customer lifetime value (LTV).
Launch new
products quickly
Keep up with the changing market with rapid deployment of recurring, one-time and usage-based products across multiple sales channels (CRM, Customer Portal, API).
Quote and close
sales faster
Increase sales velocity with rapid creation of complex (new, change, replace), multi-variant quotes, digital signatures as well as on-line sales via the Customer Portal.
Shorten delivery with order automation
Shorten time and bring down per-unit processing cost with automated workflow tasks reducing manual order delivery steps, all the way up to “zero-touch” provisioning.
Enable omni-
channel customer support
Enable customers to initiate support cases via phone, email, the Customer Portal and API, with real-time case updates over email and on-line in the Customer Portal.
Provide 24/7 customer
self-service
Empower your customers, ensure best-in-class customer experience and reduce account management costs with a 24/7 on-line customer self-service.
Automatically
discover upsell opportunities
Retain and upsell customers with comprehensive account intelligence and fully automated discovery of upgrade opportunities based on network and infrastructure monitoring.
Quote-to-Cash for Communications Providers
Plan, launch quickly and monitor post-launch performance of your cloud and communications products throughout their entire lifecycle.
Quickly create accurate quotes for complex subscription products and add-ons including new products, changes, replacements and cancellations.
Ensure reliable and consistent customer service delivery with real time forecasting.
Ensure customer success with omni-channel support, service monitoring, analytics and automated discovery of upsell opportunities.
Empower your customers with a 360° view of their accounts, self-service and on-line ordering.
Stay on top of your reporting game with pre-configured dashboards and reports based on best-practice quote-to-cash metrics.
