Communication
Service Aggregators
Manage multiple vendors and technologies with a unified Quote-To-Cash (QTC) process.
Communication
Service Aggregators
Manage multiple vendors and technologies with a
unified Quote-to-Cash (QTC) process.
Many vendors. Unified experience. Higher revenue.
Ensure a consistent, vendor-independent experience to drive higher customer lifetime value (LTV).
Price from multiple sources
Leverage dynamic integration with multiple third-party pricing systems (vendor, agent, other aggregators) to obtain, compare and select best pricing options.
Provide a uniform sales experience
Hide pricing complexities and vendors behind a unified, fully vendor-independent quoting, paperwork generation and order submission.
Automate order delivery
Create specialized workflows leveraging code tasks for systems integration and automation to ensure faster delivery and drive down costs with your top vendors.
Integrate vendor customer support
Bridge your customer support with underlying vendor ticketing systems for improved communication and quicker problem resolution.
Measure end-to-end vendor performance
Analyze vendor performance from pricing and closed-won deals all the way to outages, downtimes and support cases, to select best vendors for your business and your customers.
Enable unified
customer self-service
Ensure a unified on-line experience in the Customer Portal under your brand, regardless of the underlying vendors.
Quote-to-Cash for Communications Service Aggregators
Plan, launch quickly and monitor post-launch performance of your cloud and communications products throughout their entire lifecycle.
Quickly create accurate quotes for complex subscription products and add-ons including new products, changes, replacements and cancelations.
Ensure reliable and consistent customer service delivery with real time forecasting.
Ensure customer success with omni-channel support, service monitoring, analytics and automated discovery of upsell opportunities.
Empower your customers with a 360° view of their accounts, self-service and on-line ordering.
Stay on top of your reporting game with pre-configured dashboards and reports based on best-practice quote-to-cash metrics.
