Nextian for
CEO / Owner
Grow faster than your competition providing best-in-class customer experience, increasing customer lifetime value (LTV) and improving organizational efficiency.
Nextian for
CEO / Owner
Grow faster than your competition providing best-in-class customer experience, increasing customer lifetime value (LTV) and improving organizational efficiency.
Four ways to accelerate business growth and increase
your customer lifetime value (LTV) with Nextian
Gain customer trust by providing a seamless Quote-to-Cash (QTC) experience.
Deliver best-in-
class customer experience
Provide consistent customer experience every step of the way from quote, through order delivery, to billing and customer support, in a unified Quote-to-Cash platform that is tightly integrated with cloud and communications network and software infrastructure.
Ensure customer success and
reduce churn
Proactively address customer challenges to ensure that they maximize value of your products and services throughout entire lifecycle, leading to customer stickiness and reduced churn.
Provide
outstanding customer support
Integrate customer support with network and application monitoring to give customers a 360° view of their services, register and resolve issues quicker, proactively address problems and reduce phone call and email communication overhead.
Gain customers, partners and investors trust
Ensure scalability and security, enable growth and reduce risk by leveraging industry-leading Salesforce platform with omni-channel Nextian Quote-to-Cash for cloud and communication providers.
Improve organizational efficiency
Boost efficiency of your organization with access to real time information covering the entire QTC process.
Enable executive alignment
Speak the same language and access the same data across all departments via a single source of truth system.
Improve decision making
Stay on top of your business and react faster with real time access to industry standard KPIs and reports.
Ensure smooth communication
Break inter-departmental barriers and ensure smooth task hand-offs with workflows, assignments, collaboration via Salesforce chatter and automation.
Know your business in real time
Stay informed about current state of your business with continuously updated dashboards and reports, long before data is consolidated in monthly or quarterly statements.
- Current financial landscape: revenue, costs, profits and margin, best performing products & teams, and others
- Sales pipeline: potential new monthly recurring and one-time revenue pipeline, upticks & downticks related to changes, upsell and cross-sell numbers
- Orders: orders backlog, associated net revenue and profit (including new, uptick/downtick & lost) with delivery forecasts
- Customer support: open cases, affected accounts and revenue, outages, product and vendor analytics, MTTRs, SLA-compliance and others
Automate your business processes
Solve problems systematically with automation rather than “human duct tape” to streamline and regain full control of your business.
- Automate your sales with on-line and API sales and customer self-service
- Automate order delivery with low-touch provisioning workflows and code tasks for faster delivery and reduced error rates
- Automate customer service with self-service portal, proactive monitoring and system generated customer notifications
- Automate reporting for accurate, up-to-date and unaltered numbers
Quote-to-Cash for Chief Executive Officer (CEO) / Owner
Plan, launch quickly and monitor post-launch performance of your cloud and communications products throughout their entire lifecycle.
Quickly create accurate quotes for complex subscription products and add-ons including new products, changes, replacements and cancellations.
Ensure reliable and consistent customer service delivery with real time forecasting.
Ensure customer success with omni-channel support, service monitoring, analytics and automated discovery of upsell opportunities.
Empower your customers with a 360° view of their accounts, self-service and on-line ordering.
Stay on top of your reporting game with pre-configured dashboards and reports based on best-practice quote-to-cash metrics.
