Professional
Services
Quote-to-Cash services for cloud and
communications providers focusing on business
growth and increasing customer lifetime value.
Maximize Your Salesforce Value
Realize the full potential of the Salesforce platform and its ecosystem.
Focused on cloud
and communications
10+ years of experience $300MM+ annual recurring revenue processed 35K+ services managed
Quote-to-Cash
Experts
Everything we do is focused on your revenue growth, efficiency gains and business case: we solve business problems with technology.
Deep understanding
of Salesforce
We go beyond point-and-click configuration delivering development expertise and deep understanding of the Salesforce platform.
We have the know-how
Check if your challenges are similar to the ones we’ve already solved for.
Subscription service quoting
Subscription services are more complex to quote than regular products, especially in multi-vendor scenarios. Nextian has extensive expertise building effective quoting solutions including:
- Integration of third-party quoting systems and databases with Salesforce opportunities
- Support for dynamically priced products based on contract terms, providers, service addresses and other criteria
- Creating and processing orders from quotes created outside Salesforce
- Quoting of new services as well as changes, replacements, re-terms, re-rates and cancellations
Service turn-up
and provisioning automation
Complex cloud and communication services such as software applications or SD-WAN connectivity typically require many turn-up steps involving various systems. Nextian orchestration & automation solutions enable:
- Integration with systems outside Salesforce via APIs
- Transaction orchestration across various systems (e.g., allocate a license from inventory and configure it on the target system, assign a public IP to a virtual machine, etc.)
- Task automation to reduce manual provisioning steps and decrease error rates
Omni-channel customer service and support
Nextian implements carrier-grade, omni-channel support for cloud and communications service providers with Salesforce Service Cloud, Sales Cloud as well as integrations with third-party systems.
- Augmenting Salesforce cases with 360° service, product, contract, address and build information from bare metal to application software and connectivity
- Voice channel support with VoIP, PBX, Unified Communications and others
- Electronic ticket bonding with third-party vendors
- Integration with network and application monitoring
Customer portals and self-service
On-line self-service and customer care are the cornerstone of a modern business. Nextian implements both native and Salesforce Communities portals to connect your business with your customers and partners enabling:
- 24/7 on-line customer support
- Self-service subscription management
- Access to billing information and on-line payments
- On-line sales channel
Billing integrations
Subscription services billing can get complex, and many businesses rely on billing systems that are separate from CRMs. Nextian has extensive experience integrating Salesforce with third-party billing for a seamless quote-to-cash flow including:
- Synchronization of product catalogs between CRM and billing
- Creating new accounts and services in billing as part of quote acceptance and order processing workflows to ensure 100% quote-to-bill accuracy
- Reflecting subsequent changes in billing such as re-rates, add-ons or feature counts to ensure accurate billing throughout subscriptions lifetimes
Business intelligence and analytics
Cloud and communication services business reporting tends to be complicated due to changes happening to services during their lifetime (re-rates, add-on changes, etc.). Nextian helps providers in the following areas:
- Designing metrics for revenue & profit waterfall model as well as supplemental KPIs
- Making sure that data points are readily available in real time without “transformation”
- Native Salesforce reporting as well as reporting with third-party tools such as Tableau or Power BI
- ETL and export of data to external databases and data warehouses
