Professional
Services
Quote-to-Cash services for cloud and
communications providers focusing on business
growth and increasing customer lifetime value.
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Maximize Your Salesforce Value
Realize the full potential of the Salesforce platform and its ecosystem.
Focused on cloud
and communications
10+ years of experience $300MM+ annual recurring revenue processed 35K+ services managed
Quote-to-Cash
Experts
Everything we do is focused on your revenue growth, efficiency gains and business case: we solve business problems with technology.
Deep understanding
of Salesforce
We go beyond point-and-click configuration delivering development expertise and deep understanding of the Salesforce platform.
We have the know-how
Check if your challenges are similar to the ones we’ve already solved for.
Subscription service quoting
Subscription services are more complex to quote than regular products, especially in multi-vendor scenarios. Nextian has extensive expertise building effective quoting solutions including:
- Integration of third-party quoting systems and databases with Salesforce opportunities
- Support for dynamically priced products based on contract terms, providers, service addresses and other criteria
- Creating and processing orders from quotes created outside Salesforce
- Quoting of new services as well as changes, replacements, re-terms, re-rates and cancellations
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Service turn-up
and provisioning automation
Complex cloud and communication services such as software applications or SD-WAN connectivity typically require many turn-up steps involving various systems. Nextian orchestration & automation solutions enable:
- Integration with systems outside Salesforce via APIs
- Transaction orchestration across various systems (e.g., allocate a license from inventory and configure it on the target system, assign a public IP to a virtual machine, etc.)
- Task automation to reduce manual provisioning steps and decrease error rates
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Omni-channel customer service and support
Nextian implements carrier-grade, omni-channel support for cloud and communications service providers with Salesforce Service Cloud, Sales Cloud as well as integrations with third-party systems.
- Augmenting Salesforce cases with 360° service, product, contract, address and build information from bare metal to application software and connectivity
- Voice channel support with VoIP, PBX, Unified Communications and others
- Electronic ticket bonding with third-party vendors
- Integration with network and application monitoring
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Customer portals and self-service
On-line self-service and customer care are the cornerstone of a modern business. Nextian implements both native and Salesforce Communities portals to connect your business with your customers and partners enabling:
- 24/7 on-line customer support
- Self-service subscription management
- Access to billing information and on-line payments
- On-line sales channel
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Billing integrations
Subscription services billing can get complex, and many businesses rely on billing systems that are separate from CRMs. Nextian has extensive experience integrating Salesforce with third-party billing for a seamless quote-to-cash flow including:
- Synchronization of product catalogs between CRM and billing
- Creating new accounts and services in billing as part of quote acceptance and order processing workflows to ensure 100% quote-to-bill accuracy
- Reflecting subsequent changes in billing such as re-rates, add-ons or feature counts to ensure accurate billing throughout subscriptions lifetimes
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Business intelligence and analytics
Cloud and communication services business reporting tends to be complicated due to changes happening to services during their lifetime (re-rates, add-on changes, etc.). Nextian helps providers in the following areas:
- Designing metrics for revenue & profit waterfall model as well as supplemental KPIs
- Making sure that data points are readily available in real time without “transformation”
- Native Salesforce reporting as well as reporting with third-party tools such as Tableau or Power BI
- ETL and export of data to external databases and data warehouses
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