Product Management
Rapid multi-channel
product deployment
Cloud and communications product planning and management throughout the entire product lifecycle, from ideation to decommissioning.
1-2 Days
End-to-End Product Configuration
10-20%
Market Change Response Time Reduction
20-40%
Reduction in Product Catalog Quoting Errors
Up to 15%
Increase in Service Delivery Customer Satisfaction
Manage complex offerings in a unified product catalog
Designed to manage cloud and communications offerings in an easy-to-use, intuitive way.
- Quickly create subscriptions, add-ons and traditional ‘widget’ products
- Configure pricing based on product, contract term and other criteria
- Respond quickly to customers’ needs by introducing changes to your product portfolio across all sales channels in one place
- Enable inter-departmental visual reviews to engage teams across the entire business
Plan products beyond pricing
Avoid costly product planning mistakes with holistic product configuration beyond just pricing.
- Design delivery workflows for all operations throughout product lifecycle: new product turn-ups, cancellations, changes, replacements and moves, re-terms, re-rates and one-off service requests
- Protect your margins with automated calculations of delivery efforts and durations
- Automatically determine cost of own and third-party product building blocks
- Support dynamic pricing from external sources
Monitor product performance every step of the way
Drive revenue with a post-launch feedback loop between product planning and products and services sold.
- Report key product financials such as recurring and one-time revenues, gross/net profits & margins, and ARPU using actual, post-sales data
- Compare list vs. discounted pricing on sales quotes and opportunities
- Analyze lost and won deals using actual numbers presented to customers
- Improve products quickly rolling out pricing adjustments, optimized workflows, and new service templates
Product Management Highlights
Product
- Subscriptions, widgets, and add-ons
- Location-based and non-location products
- Single and multiple quantity products
- Fixed and usage-based billing
- Dynamic pricing from third parties
- Term-based subscriptions and one-offs
- Workflows for new products, changes, cancellations, and others
- Tasks and dependencies
- Queue and user task assignments
- Gantt and Kanban visualizations
- Efforts, durations, and critical paths
- Code tasks for automation and integration
Price Books
- Pricing for new products, changes, cancellations, and others
- Recurring and one-time charges
- Usage-based charges
- Subscription terms and renewals
- Workflow templates
- Product build templates
- Automated cost & margin calculations
- Billing mapping
Workflow Templates
- Workflows for new products, changes, cancellations, and others
- Tasks and dependencies
- Queue and user task assignments
- Gantt and Kanban visualizations
- Efforts, durations, and critical paths
- Code tasks for automation and integration
Build Templates
- Automated creation of service elements from pre-defined templates
- Third party element tracking
- Fully integrated with price books
- Automated cost and margin calculations
Product Dashboards & Reports
- Revenue segmentation by products and product families
- Gross/net profits & margins
- ARPU per product
- Top products by revenue and by margin
- Product segmentation by accounts, locations, and others
Billing Integration
- Built-in support for integration with third-party billing systems
- Mapping of CRM and billing catalog items
- Product catalogs synchronization
