Partner Portal
Grow your channel sales
Accelerate partner sales for cloud & communications services with quote desk, partner helpdesk, automated upsell opportunities and top-notch partner digital experience.
5-25%
Increase in Channel
Partner Revenue
Partner Revenue
10-20%
Shorter Partner
Sales Cycles
Sales Cycles
10-30%
Reduction in Partner
Support Time
Support Time
Give partners a 360° view of their business
Provide partners with a comprehensive and secure view of their sales and commissions:
- Ensure accurate information by sourcing data directly from CRM and billing (“single source of truth”)
- Enable access to partner services, accounts, cases and orders, along with complete service details: start of service, term, renewal type, add-ons and monthly charges
- Provide accurate commission information to partners
- Give partners insight into service and account operational status, open cases, maintenance windows and others
Enable top-notch partner experience
Increase partner engagement and satisfaction through a top-notch digital experience featuring:
- Intuitive data views, dashboards & reports
- Easy data searching, sorting and filtering
- Rich data visualizations including charts and maps
- Excel data exports for partner self-service analytics
Improve partner support with helpdesk
Improve partner support by providing a 24/7 on-line helpdesk:
- Enable easy issue reporting in the portal
- Provide easy access and tracking of current & historical partner cases
- Leverage email and browser notifications for real-time updates
- Provide easy access to sales collateral and other resources
Grow your channel revenues
Increase channel sales volume and velocity by providing effective sales tools for your partners:
- Access to quote desk for short quote turnaround
- Insight into service upgrade opportunities such as storage or bandwidth running out, faster CPU needed and others, for guided upselling
- Effective service renewal management with reports such as partner-sold services coming to end of term, month-to-month services and others
Partner Portal
Self-service
- Full inventory of products and services sold by the partner
- Complete service details: start of service dates, terms, renewal types, add-ons, operational statuses and customer charges
- Accurate commissions information
- Order progress monitoring
Support
- Issue submission and progress tracking via the portal
- Access to current & historical cases
- Close, comment and attach files
- Email and browser notifications
- Partner support SLA tracking
Sales
- Access to quote desk for quick quote turnaround
- Streamlined upselling with fully automated, actionable upsell opportunities
- Improved renewals with easy identification of month-to-month services and upcoming renewal notifications
