Unified
Quote‑to‑Cash Software
for Cloud and Communications
Transform your business with a unified Quote-to-Cash software platform that helps you grow revenue and eliminate competitive gaps.
Key Benefits
Let Nextian handle the complexities of cloud and communications Quote-to-Cash, so you can stay focused on growing your business.
Enable Sales
Success and Sell
More, Faster
Provide your sales and customer care teams with data and tools to sell more faster: from creating complex multi-item quotes, through 360° customer account intelligence, all the way to automated upsell opportunity detection.
Reduce Costs and Automate Order Delivery
Ensure a consistent, repeatable, workflow-oriented delivery process for new services as well as changes and cancellations. Leverage automation and integration with billing & other systems to reduce delivery costs and error rates.
Provide Consistent, World-Class Customer Support
Shorten issue resolution times by integrating accounts, products, subscriptions, contracts and monitoring data in the CRM. Increase customer satisfaction and streamline communication with omni-channel support via phone, email, Customer Portal and the API.
Explore All Modules
All your Quote-to-Cash business needs in a single, modular platform.
Product Management
Plan, launch, and analyze post-launch performance of your cloud and communications products throughout their entire lifecycle.
- Manage all offerings in a unified product catalog supporting subscriptions, traditional products, add-ons, and one-off service requests
- Support recurring, one-time, and usage-based pricing based on product, term, service address, and other criteria
- Define delivery workflows for new products, changes, replacements, re-terms, re-rates, and cancellations directly within the product catalog
- Integrate seamlessly with marketplaces and third-party pricing engines
- Monitor post-launch performance with built-in analytics such as won deals, discounts, ARPU, and more
CPQ & Sales
Quickly create accurate quotes for complex new products and changes, accelerate sales velocity, and improve forecasting accuracy.
- Quote subscription services, traditional “widget” products, and bundles — including recurring, one-time, and usage-based charges
- Automatically apply pricing rules based on contract term length, renewal type, and other criteria
- Manage markups and discounts through automated approval workflows
- Generate fully customizable quote documents and obtain electronic signatures
- Accurately report your sales funnel with precise tracking of new, lost, uptick/downtick, and net revenue & margin — including total contract value, new sales, new logos, and upsells
Order Management
Ensure reliable and consistent customer service delivery with real-time forecasting.
- Save time, eliminate errors, and ensure 100% order accuracy with a fully automated quote-to-order process
- Support various order types — new, cancel, change, replace, re-term, re-rate, and more — in a consistent, unified way
- Manage your orders and stay on top of delivery schedules with continuously updated forecasts
- Seamlessly integrate your existing IT systems such as billing, provisioning, vendor ordering, and others to implement complex delivery scenarios — all the way up to “zero-touch” provisioning
Service Management, Support & Monitoring
Retain and upsell customers and ensure customer success with omnichannel support, service monitoring, analytics, and automated discovery of upsell opportunities.
- Save time and improve efficiency with a single pane of glass for accounts and services: products, service addresses, contract terms, renewals, billing, payments, and more
- Reduce issue resolution times and increase customer loyalty by providing best-in-class omnichannel customer support
- Gain customer insight by integrating data from NMS, RMM, APM, and observability systems into the CRM
- Automatically create support cases in response to alarms and outages
- Drive upsell revenue with automated discovery of upsell opportunities based on monitoring data
Customer Portal
Empower your customers with a 360° view of their accounts, self-service, and online ordering.
- Give customers 24/7 access to account details — products and services, locations, orders, outages, scheduled maintenance, and more
- Improve the user experience and resolve issues faster with online customer support
- Enable customers to track their orders and communicate seamlessly online with your delivery team
- Provide billing history with online payments
- Create additional revenue streams with online product ordering
Network Monitoring Integration
Monitor customer services across all elements to gain 360° insight into service performance and discover upsell opportunities.
- Integrate the CRM with NMS, RMM, APM, and Observability systems
- Gain complete, easy-to-understand insight into customer service performance
- Make monitoring information available in the CRM and Customer Portal
- Easily implement outage automation scenarios such as proactive support case creation
- Enable automated discovery of upsell opportunities based on monitoring data
Reporting & Analytics
Report on your business performance through real-time dashboards and reports featuring pre-built, best-practice Quote-to-Cash metrics and KPIs.
- Forecast the sales funnel with metrics for new, lost, and changed revenue, total contract values, and margins
- Monitor day-to-day operations with reports covering order management and delivery, customer support, and service availability and performance
- Analyze financial performance in real time with income statement–style reports for services, accounts, products, and orders
- Empower teams with self-service analytics using pre-built Quote-to-Cash data points and list views, reports, and dashboards
Billing Integration
Integrate CPQ and Order Management with your billing system to eliminate manual data re-entry and ensure quote-to-bill accuracy.
- Synchronize product catalogs between CRM and billing systems
- Automatically create billing accounts and services from order workflows — ensuring 100% quote-to-bill accuracy
- Support recurring, non-recurring, and usage-based charges, including markups and discounts
- Automate billing updates for feature changes, re-terms, re-rates, cancellations, and other adjustments
- Synchronize invoices and payment information with the CRM and the Customer Portal
Partner Portal
Accelerate partner onboarding and drive channel sales with a quote desk, partner support, automated upsell opportunities, and a best-in-class digital experience.
- Give partners a 360° view of their business
- Increase channel partner revenue
- Accelerate partner onboarding
- Shorten partner sales cycles
- Reduce time spent on partner support
