The overall processing logic of the Nextian RMM can be summarized as follows:
- Retrieve managed elements from Salesforce. Fetch the list of elements associated with this RMM instance, based on the value of the RMM Element/Node Id field.
- Retrieve related services. Using the element list, retrieve the services that depend on those elements. For example, a CPE (Customer Premises Equipment) device is typically used in one service, whereas a core router may be part of multiple services.
- Pull element data from the source monitoring system. Retrieve element-level data from the source NMS (e.g., Zabbix, Orion, etc.) using the element list.
- Identify and update changed elements in Salesforce. Update element data in Salesforce only if changes are detected. The updated information may include:
- Status — Operational status of the element (Up, Down, etc.).
- Availability — Availability metrics such as percentage of uptime over the last 24 hours, 7 days, month, and year (click here to learn more about how Nextian tracks availability in Salesforce).
- Inventory Information — Details such as Make, Model, and Serial Number retrieved from the monitoring system.
- Performance Metrics — Dynamic metrics such as Bandwidth Utilization, CPU Usage, Latency, Packet Loss and others (click here to learn more about how Nextian tracks performance metrics in Salesforce).
- Identify affected services. Based on the changed elements, determine which services need to be updated.
- Update services in Salesforce.
Reading and Updating Information
To optimize performance and reduce API usage, Nextian RMM uses a set of configurable timing parameters that control how frequently data is read or written. These parameters are fully independent and can be fine-tuned as needed.
Reading from Salesforce
- SALESFORCE_POLL_PERIOD — Determines how often Salesforce inventory is polled. Each poll performs two queries: one for elements and one for services.
Reading from Source Monitoring System
- ZABBIX_PERIOD — This variable is dependent on the type of monitoring system, but generally indicates how often the source monitoring system is polled for element data.
Updating Salesforce
- SALESFORCE_PUSH_STATUS_PERIOD – Determines how often element and service statuses are updated in Salesforce.
- SALESFORCE_PUSH_AVAILABILITY_PERIOD – Determines how often the Nextian RMM pushes (updates) element availability metrics to Salesforce.
- SALESFORCE_PUSH_ELEMENT_PERIOD – Determines how often the Nextian RMM pushes (updates) element inventory information to Salesforce.
- SALESFORCE_PUSH_PERFORMANCE_PERIOD – Determines how often the Nextian RMM pushes (updates) element performance metrics to Salesforce.
