Matching Salesforce Elements to NMS Elements

Nextian RMM matches elements in Salesforce to elements in the source monitoring system using the RMM Element/Node ID field in Salesforce. The configuration is stored entirely within Salesforce — RMM only retrieves this information and executes the corresponding logic.

The RMM Element/Node Id is configured using URI (Uniform Resource Identifier) syntax:

scheme://host/path?query=value

Each part of the URI has a specific purpose, as described in the table below:

Part Description
Scheme Indicates type of the source monitoring system (“protocol”): zabbix, orion, opennms, elastic and others (scheme is always lowercase).
Host The instance identifier of the monitoring system — typically an IP address, DNS name, or another unique identifier depending on the type of the source monitoring system (“scheme”).
Path Currently unused.
Query A list of parameters, typically including the device or node ID, followed by additional, system-specific parameters.

Example

A device at 192.168.100.172 monitored by Zabbix might be configured via the RMM Element/Node Id as follows:

zabbix:zb_nextian?deviceName=192.168.160.172&if=1,WLAN,1000000000/100000000

Where:

  • deviceName — Identifies the device in Zabbix by its IP address.
  • if — Specifies a network interface to monitor and includes:
    • Interface index (1, for the first interface)
    • Interface name (WLAN, used in Salesforce metrics)
    • Bandwidth Downstream / Bandwidth Upstream in bits per second (1000000000, i.e., 1 Gbps) / (10000000, i.e., 100 Mbps)

For symmetrical links, the bandwidth can be specified as a single value. For example, the following indicates a 20 Mbps fully symmetric link:

zabbix:zb_nextian?deviceName=192.168.160.172&if=1,WLAN,20 000 000

Depending on the configuration, this bandwidth may refer to the physical speed (e.g., for a LAN) or the port speed of an Internet-facing WAN interface. This value is used to calculate bandwidth utilization and update the corresponding metrics in Salesforce.

In many scenarios — such as telco networks — bandwidth is limited by port speed rather than the physical medium. In these cases, the speed must be provided via the element’s configuration.

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