Workflow

A workflow (or a process workflow) is a defined sequence of steps, tasks, and decision points that represent how a business process is executed from start to finish. It outlines the order of activities, the conditions under which they occur, and the roles or systems responsible for each step.

Key Elements

• Steps / Tasks – individual actions (manual or automated)
• Decision Points – conditions that determine the next step
• Actors – users or systems performing the tasks
• Flow Logic – the order and rules governing execution
• Automation – steps executed as computer code to reduce human involvement in workflow execution

Example

A customer onboarding workflow may include:

1. Create account
2. Validate customer data
3. Approve account
4. Provision services
5. Send confirmation notification