Supercharge your
Quote-To-Cash
on a single platform
Cloud and communications quote-to-cash software.
Key Benefits
Let Nextian handle complexities of cloud and communications quote-to-cash, so you can stay focused on growing your business.
Enable sales
success and sell
more faster
Provide your sales and customer care teams with data and tools to sell more faster: from creating complex multi-item quotes, through 360° customer account intelligence, all the way to automated upsell opportunity detection.
Reduce costs and automate order delivery
Ensure a consistent, repeatable, workflow-oriented delivery process for new services as well as changes and cancellations. Leverage automation and integration with billing & other systems to reduce delivery costs and error rates.
Provide consistent, world-class customer support
Shorten issue resolution times by integrating accounts, products, subscriptions, contracts and monitoring data in the CRM. Increase customer satisfaction and streamline communication with omni-channel support via phone, email, Customer Portal and the API.
Explore all modules & tools
All your quote-to-cash business needs in a single, modular platform.
Product Management
Plan, launch and analyze post-launch performance of your cloud and communications products throughout their entire lifecycle.
- Product catalog supporting subscriptions, traditional ‘widget’ products, add-ons and one-off service requests
- Workflows for new products, changes, replacements, re-terms, re-rates and cancelations
- Recurring, one-time and usage-based pricing based on product, term, service address and other criteria
- Dynamic pricing through third-party pricing tools integration
- Sales and post-deployment product performance analytics (won deals, discounts, ARPU, etc.)
CPQ & Sales
Quickly create accurate quotes for complex subscription products and add-ons including new products, changes, replacements and cancelations.
- Complex quotes with subscription services, traditional ‘widget’ products and add-ons with recurring, one-time and usage-based charges
- Pricing based on contract term lengths, renewal types and other criteria
- Markups and discounts with approval workflows
- PDF paperwork generation with fully customizable document templates and DocuSign signatures
- Sales funnel reporting with new, lost, uptick/downtick and net revenue & margin, total contract values, new sales, new logos, up-sales and others
Order Management
Ensure reliable and consistent customer service delivery with real time forecasting.
- Automated orders and workflows creation from quotes/opportunities with 100% quote-to-order accuracy
- Support for new, cancel, change, replace, re-term, re-rate orders in the same, unified way
- Continuously updated delivery forecasts with new, lost, uptick/downtick and net revenue & margin analytics
- Automation and integration with third party systems such as provisioning, satisfaction surveys, hardware configuration and others
- Built-in billing connector framework for automated billing integration to ensure 100% order-to-bill accuracy
Service Management, Support & Monitoring
Ensure customer success with omni-channel support, service monitoring, analytics and automated discovery of upsell opportunities.
- Single pane of glass for accounts and services: products, service addresses, contract terms, renewals, billing, payments and others
- Omni-channel support via email, phone, and the Customer Portal
- Integration with NMS/RMM/APM/Observability systems for complete service status monitoring
- Proactive creation of support cases in response to alarms and outages
- Automated discovery of upsell opportunities based on monitoring data
Customer Portal
Empower your customers with a 360° view of their accounts, self-service and on-line ordering.
- 24/7 access to account details, products, orders, outages, scheduled maintenance windows and others
- Current and past support cases with real-time updates and comments
- Current and past orders regardless of their type (changes, replacements and other order types) and origination (a signed quote, e-commerce, or API)
- Billing information and on-line payments
- On-line product ordering
Network Monitoring Integration
Monitor customer services across all elements to gain a 360° insight into service performance and discover upsell opportunities.
- Integration with multiple NMS/RMM/APM/Observability systems
- Complete, easy-to-understand insight into customer services' performance and availability in the CRM
- Monitoring information available in the CRM and Customer Portal
- Proactive support case creation and other outage automation scenarios
- Automated discovery of upsell opportunities based on monitoring data
Billing Integration
Integrate CPQ and Order Management with your billing to eliminate data swivel-chairing and ensure full quote-to-bill consistency.
- Product catalogs synchronization between CRM and billing
- Automated creation of new billing accounts and services from order processing workflows with 100% quote-to-bill accuracy
- Support for recurring, non-recurring and usage- based charges, terms, renewal types and other contractual information as well as markups and discounts
- Automated billing updates for feature changes, re-terms, re-rates, cancelations and others
- Synchronization of account billing and payment information to the CRM and the Customer Portal
Reporting & Analytics
80+ pre-configured dashboards and reports featuring real time updates and pre-built, best-practice quote-to-cash metrics.
- Sales funnel with new, lost, uptick/downtick and net revenue & margin, total contract values, new sales, new logos, up-sales and others
- Day-to-day operational reports for order delivery, support cases, service availability and performance
- Income statement-like financial performance (revenue, gross & net margin) reports for services, accounts and products
- Self-service data analytics with pre-built quote-to-cash data points and Salesforce list views, reports and dashboards
