Data Management, Reporting & Analytics Archives

Automating Reason Code Classification with AI and NLP

Automate reason code classification with AI and NLP to increase reporting accuracy and reduce manual work in CRMs and other systems.

Measuring Customer Satisfaction: Essential Metrics and Implementation Tips

Improve your customer experience by measuring customer satisfaction. Learn how to implement CSAT, NPS and AI customer sentiment scores.

Salesforce Data Access Tools Overview

Discover options and tools for Salesforce data access, migration, integration, synchronization and reporting.

Ensuring CRM Data Quality – A Three-Step Approach

Learn how to clean and maintain CRM data for improved decision-making, streamlined business, increased employee productivity and improved customer experience.

Sourcing Subscription Services KPI Data — Considerations & Recommendations

Learn how to effectively source KPI data for cloud and communications service providers to measure success and guide decision-making.

Top Cloud and Communications Subscription Service Metrics and KPIs

Discover top service metrics and KPIs for cloud and communication providers. Learn about best practices and implementation challenges.

Automating Reason Code Classification with AI and NLP

Measuring Customer Satisfaction: Essential Metrics and Implementation Tips

Salesforce Data Access Tools Overview

Ensuring CRM Data Quality – A Three-Step Approach

Sourcing Subscription Services KPI Data — Considerations & Recommendations

Top Cloud and Communications Subscription Service Metrics and KPIs

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